HERE TO HELP!
Q. What's your returns policy?
Need to return your shoes? Check out our fantastic 365 day Returns Policy here.
Q. Where's my local store?
To find your nearest store, get contact information and address details, as well as, information on new store openings, visit our stores page.
Q. Can I Click & Collect?
Yes! Our Click & Collect service allows you to collect your order from any of our stores in Germany for FREE! Simply use the Click & Collect service on the product page and we'll tell you how quickly you can collect your order - it can even be as little as 20 minutes!
Q. Do you offer student discount?
Yes we do! We offer 10% discount on all purchases, including sale items. Check out our Student Discount page for full info on how to get your code.
Q. How long will delivery take & how much will it cost?
We’ve got a delivery option to suit everyone’s needs, including Click & Collect, Next Working Day Delivery and UPS Access Point delivery. For our full range of services, including delivery timescales and costs, visit our delivery info page.
Q. How do I use my promo/discount code?
Simply enter your valid code in the student/promo code entry box in the checkout to apply your discount.