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We hope you find the help you need, if not - get in touch!

Search our help pages below!

Here To Help!

We hope you find the help you need, if not - get in touch!

Customer Services open today from: CLOSED - CLOSED

Mon - Fri:09:30 - 18:00

SatCLOSED

SunCLOSED

hilfe@schuh.eu

facebook.com/schuhDE/

Live Help

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The easiest and quickest way to get in touch with us is to use our Live Help service. Simply click on the Live Help tab at the bottom of the page and we'll connect you to a member of our friendly team straight away. Our Live Help opening hours are:

Monday to Friday: 0930-1800

FAQ's

Need to return your shoes? Check out our fantastic 365 day Returns Policy.

Need to return your shoes? Check out our fantastic 365 day Returns Policy here.

Yes we do! Check out our student discount page for full info.

*Please note that promotional/student discount codes are not valid in conjunction with any other discount or offer.

As long as your order hasn’t yet been despatched we’ll be happy to cancel/amend it for you where possible – just get in touch with our Customer Service Team. Don’t worry if the order has already been despatched - we’ve got our 365 day Returns Policy if you need to return your order.

Yes we do! Please see our dedicated International website for a full list of the countries and shipping costs.

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Here To Help!

We hope you find the help you need, if not - get in touch!

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