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Returns

We hope you love your new schuh purchase. If you’re unhappy with the goods for any reason, please return your item to us with your receipt. We’re happy to offer a refund or exchange on unused items returned within 365 days. If the item is faulty we’re happy to offer a refund or exchange where available. As we do not offer a fitting service please ensure your footwear is entirely suitable before use. This is in addition to, and does not affect your consumer rights. Full terms and conditions can be found on our terms and conditions page.

Items purchased can only be returned to a schuh store which accepts the currency used to purchase the items.

Please Note: Due to hygiene reasons, we are unable to accept the return of socks when removed from their original packaging.
Please Note: We are sorry to inform that schuh Giftcards are non refundable after they have been purchased.

Returns by Post

Fill in the Returns Form that was enclosed with your order or enclose a note detailing your name, address, contact number and reason for return. Package the shoes carefully in their original box & a secure outer wrapper where possible, and send them back clearly addressed to:

Schuh Returns

Unit 613 Kilshane Avenue

Northwest Business Park

Ballycoolin

Ireland

D15 VW1X

We recommend you use some form of registered post in case you need to track your parcel. We will email you to let you know that your return has been processed within 3 working days of receiving it through the post.

If you need any further help, contact our Customer Experience Team.

Returns via UPS Access Point

We've got a FREE and EASY returns service with UPS Access Points. You can drop off your unsuitable return at one of more than 3,000 local shops in Germany which are open early til late. Did we mention it's FREE!? Find your closest Access Point by clicking here.

Need a returns label? Contact our Customer Service Team and we'll email you a label within 2-3 working days.

After receiving your parcel in our returns location we will process your return within 2-3 working days.

If you're experiencing difficulties or need more information, contact our Customer Service Team.?

FAQ's

We hope you L-O-V-E your new shoes! However, if it turns out that they’re not suitable for whatever reason, take advantage of our amazing returns policy;

365 days – yep, a whole year! - to return unused, unsuitable items

Return your shoes via our UPS Access Point service from a local shop that's close to you, It's FREE!

Alternatively, post the item back to our Head Office – whatever is more convenient for you.- Friendly service if you’ve had a problem with your shoesFor our full policy and more information on how and where to return your shoes, the proof of purchase needed and for full Terms & Conditions, check out our returns page.

We stock LOTS of different brands and – just like clothing – they sometimes vary in their sizing. If you receive your shoes and they’re not an ideal fit, you can return the item, in an unused condition, to receive an exchange or refund. Check out our returns page for more info and what you need to return them.

As soon as we receive your item back, we will process a refund back via the original payment method. If you have paid cash in-store, then we will contact you to take details to allow us to process the refund. PayPal refunds will appear instantly in your account. Card refunds can take up to and around 10 working days, depending on your bank.

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