Due to COVID-19 restrictions it may take longer than usual for your order to be returned to us. We have strict social distancing measures in place in our warehouse this means it may take slightly longer to process your return and get your refund to you. We appreciate your patience and understanding at this time.
We hope you love your new schuh purchase. If you’re unhappy with the goods for any reason, please return your item to us with your receipt. We’re happy to offer a refund or exchange on unused items returned within 365 days. If the item is faulty we’re happy to offer a refund or exchange where available. As we do not offer a fitting service (with the exception of schuh Kids) please ensure your footwear is entirely suitable before use. This is in addition to, and does not affect your consumer rights. Full terms and conditions can be found on our terms and conditions page.
Items purchased can only be returned to a schuh store which accepts the currency used to purchase the items.
Please Note: Due to hygiene reasons, we are unable to accept the return of socks when removed from their original packaging.
We've got a FREE and EASY returns service with UPS Access Points. You can drop off your unsuitable return at one of more than 3,000 local shops in Germany which are open early til late. Did we mention it's FREE!? Find your closest Access Point by clicking here.
We'll send you an email, after your order has been despatched, with a UPS returns label to print off and instructions on how to use it. Just wrap up your parcel, stick the label on and hand it over to your local UPS Access Point. Remember to keep your receipt too.
After receiving your parcel in our returns location we will process your return within 2-3 working days.
If you're experiencing difficulties or need more information, contact our Customer Service Team on 0208 45199024 or email us at firstname.lastname@example.org.
If you would prefer to return your item via post rather than using our UPS Access Point service, fill in the Returns Form that was enclosed with your order or enclose a note detailing your name, address, contact number and reason for return. Package the shoes carefully in their original box & a secure outer wrapper where possible, and send them back clearly addressed to:
1 Neilson Square
Deans Industrial Estate
We recommend you use some form of registered post in case you need to track your parcel. We will email you to let you know that your return has been processed within 3 working days of receiving it through the post.
If you need any further help, contact our Customer Service Team.