The data controller for the purpose of data protection law is:
schuh Ltd, 1 Neilson Square, Deans Industrial Estate, Livingston, EH54 8RQ, UK
Please feel free to address any questions or concerns regarding data protection/privacy to firstname.lastname@example.org
You can contact our data proction officer as follows: email@example.com
Data protection concerns personal data. This includes user information such as name, postal address, e-mail address or telephone number. Usage data are data required to use our website, for instance, this data includes the start, end, and extent of the user’s website use.
3.1 Automatic data collection
When you access our website, your device automatically transmits certain data for technical reasons. The following data are stored separately from any other data you may transmit to us
Date and time of access,
- Browser type and version,
- Operating system,
- URL of the website visited prior to ours,
These data are stored for purely technical reasons and are never associated with any particular individual.
3.2 Data entered by the user
No registration is required to use our website. In order to place an order, you must provide information about your email address, name, address and telephone number. This data is required to process your order. Furthermore, we need these and potentially additional data in order to handle to your support requests.
We collect this data in order to provide you with our website. Art.6 Para 1lit. b GDPR
3.3 Voluntary data
Furthermore, you can create a personal profile. For this purpose, you may tell us your date of birth, gender, shoe size, social media usernames, address, phone number, password and local store. If you register, we further store your order history. This voluntarily shared information is used to facilitate your order flow, display your order history if you request it.
We collect this data in order to provide you with the corresponding functions of our website, art 6 Para 1 lit. b GDPR
3.4 Product rating features
We provide comment sections or other interactive areas on our website in order to enable you to rate products (“product rating features”). When you use product rating features, you should be aware that these areas are publicly accessible and all personal information you share or have entered upon registration may be accessed by others. We are unable to control how other visitors to our websites and/or apps use such information. Content shared in Interactive Areas may be available for an unlimited time. If at any time you wish any content to be removed, please notify us by e-mail to the address provided above.
We collect all data entered within the scope of the comment sections or other interactive areas in order to be able to make the comment sections or other interactive areas available to you as intended, Art. 6 Para 1 lit. b GDPR.
For the purpose of processing payments, we share your name and address with our bank or Payment Service Provider Ingenico e-Commerce Solutions Lyd, 20 Eastbourne Terrace London and Klarna Bank AB (PUBL). Sveavagen 46, 111 43 Stockholm.
As a general rule, your personal data will be shared with third parties without your express prior consent only in the cases described below:
This data is disclosed on the basis of our legitimate interest in combating abuse, prosecuting criminal offences and securing, asserting and enforcing claims and that your rights and interests in the protection of your personal data do not outweigh, Art. 6 Para 1 lit. f GDPR.
The transfer of data in order to fulfil the contract with you is based on Art. 6 Para 1 lit. b GDPR. The transfer of data to processors who processes your data on our behalf is based on Art. 28 Para 1 GDPR, alternatively on the basis of our legitimate interest in the economic and technical advantages associated with the use of specialized processors, and the fact that your rights and interests in the protection of your personal data do not outweigh Art. 6 Para 1 lit. f GDPR.
Any disclosure of personal data is justified by the fact that we have a legitimate interest in adapting our company form in accordance with the economic and legal circumstances when required and that your rights and interests in the protection of your personal data do not outweigh Art. 6 Para 1 lit. f GDPR.
We offer a free newsletter service. In the newsletter, we inform our users about products, offers and promotions.
In order to receive the e-mail newsletter, you may enter your email address into a subscriber list. An e-mail is then automatically sent to the specified e-mail address. In this e-mail you will be asked to confirm your registration for the newsletter. To confirm, click on the link contained in the mail.
You may opt out of the newsletter at any time. Each newsletter contains information on how to opt out of receiving newsletters with effect for the future.
In this case, your personal data will be collected and processed in order to be able to offer you the newsletter as ordered by you, Art. 6 Para 1 lit. b GDPR.
On our website you have the possibility to contact us via text chat or live video call. All you have to do is select the "Live Help" function. For this purpose we use Vee24. Vee24 is a leading provider of video engagement technology that facilitates real-time sales and customer services for companies doing business on the Internet.
During the engagement, you enter into a live question and answer session with a schuh operator either by text chat or live video call where we share the webpage. After the chat, we will ask you to fill out an exit survey in order to obtain valuable feedback about the levels of our service. Filling out the exit survey is completely voluntary. Moreover, all the personal data is only collected if you voluntarily supply it. If during the live engagement you choose to enter personal or business data (email addresses, names, addresses, phone number), the disclosure of such data is done so by you on a voluntary basis. Such information is not passed to any third parties or used for any other purpose(s) than that/those requested by you. We log browser information (e.g. browser types) to help diagnose problems with our server, gather broad demographic information and administer our site. By choosing to engage in a chat or video call and use the services, you consent to such logging and processing of browser information.
We access the information we collect for certain purposes (for example, to aggregate the information, to monitor the use of the service during certain engagements and for other lawful purposes). All schuh customer information, including personally identifiable information, will not be shared with anyone. We do not sell trade or rent the personal information that our customers provide.
We aim to offer you the best possible help and advice in the context of your visit to our page. As part of the live engagement you have the option to choose (by pressing the appropriate buttons) different communication channels. If you have chosen an engagement via voice or video communications, a recording of that communication does not take place at any time and therefore no video or voice data is either captured or stored. You have the option at any time to terminate the conversation by pressing the appropriate button.
If you use our live chat because you have questions about an order process or one of our products, the data will be processed on the basis of Art. 6 Para 1 lit. b GDPR. If the chats are recorded for training and quality assurance purposes, this is done on the basis of Art. 6 Para 1 lit. f GDPR and the fact that your legitimate interests do not outweigh. Our legitimate interest is to improve our services.
We store “Cookies” to provide you with a wide range of functionalities and enhance website usage comfort. “Cookies” are tiny files stored on your computer through your browser. If you do not wish to receive “Cookies”, you may deactivate storing “Cookies” on your computer by changing your browser settings accordingly. Please note that the functioning of the website may be impaired and the range of functionalities may be limited if you deactivate “Cookies”.
8.1 Usage profiles
When you visit our website, we create pseudonymous profiles for purposes of advertising, market research or improvement of our service and to satisfy customer needs. Only usage data are used for the creation of such profiles, in particular Google Analytics (see below). You may opt out of the use of your data for such purposes at any time with effect for the future by disabling these cookies within your browser settings.
Of course it is entirely up to you what information you chose to provide us with. We feel obligated to give you this choice according to the principle of data minimisation. If you do not disclose certain information to us, you may however not be able to fully use our services.
Cookies are used on the basis of our legitimate interest in a demand-oriented design and statistical evaluation of our website and the fact that your legitimate interests do not outweigh, Art. 6 Para 1 lit. f GDPR.
Your personal data will only be processed for the purposes other than those described if permitted by law or if you have consented to the changed purpose of data processing. In the event of further processing for purposes other than those for which the data was originally collected, we will inform you of these other purposes prior to further processing and provide you with all other relevant information.
To the extent your data is no longer required for the aforementioned purposes, it is deleted. You can delete your account at any time by contacting us. If you delete your user account, your profile will be entirely and finally deleted. To the extent data must be retained for legal reasons they are blocked and will not be available for use.
11.1 Right of access
You have the right to request information from us at any time about the personal data we have processed concerning you within the scope of Art. 15 GDPR. You can submit an application by post or e-mail to the above address.
11.2 Right to correct incorrect data
You have the right to request us to correct any personal data concerning you immediately if it is inaccurate. Please contact the above addresses.
11.3 Right of erasure
You have the right to request the deletion of your personal data under the conditions described in Art. 17 GDPR. These conditions provide in particular for a right of cancellation if the personal data are no longer necessary for the purposes for which they were collected or otherwise processed and in cases of unlawful processing, the existence of an objection or the existence of an obligation to delete under Union law or the law of the Member State to which we are subject. To exercise your above right, please contact the above contact addresses.
11.4 Right to restriction of processing
You have the right to request us to restrict processing in accordance with Art. 18 GDPR. This right exists in particular if the accuracy of the personal data between the user and us is disputed, for the duration which requires the verification of the accuracy and in the event that the user requires limited processing in the case of an existing right to deletion instead of deletion; furthermore in the event that the data is no longer required for the purposes pursued by us but the user needs it for the assertion, exercise or defence of legal claims and if the successful exercise of an objection between us and the user is still disputed. To exercise your above right, please contact the above contact addresses.
11.5 Right to data portability
You have the right to receive from us the personal data concerning you that you have provided to us in a structured, current, machine-readable format in accordance with Art. 20 GDPR. To exercise your above right, please contact the above contact addresses.
11.6 Right of objection
For reasons arising from your particular situation, you have the right to object at any time to the processing of personal data concerning you, which is carried out, inter alia, on the basis of Art. 6 para. 1 lit. e or f DSGVO, in accordance with Art. 21 DSGVO. We will stop the processing of your personal data unless we can prove compelling reasons for the processing that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.
11.7 Right to lodge a complaint
They also have the right to contact the competent supervisory authority in the event of complaints. You can find a list of all European data protection authorities here: