Here To Help!

We hope you find the help you need, if not - get in touch!

Search our help pages below!

Overall

93%

of 1,318,744 customers are happy with our overall service experience

Easy Score

93%

of 1,318,744 customers said they had an easy experience

Recommend

93%

of 1,318,744 customers would recommend schuh to a friend

How was it for you?

We love hearing from you, and thought we'd let you all see the comments left for us by customers via our Feedback form.

LEAVE FEEDBACK

Website

4/5

17.02.2026Nelson Diaz-PobleteThis my first experience as a customer on the schuh online shopping platform, so I felt that I couldn't be more generous with the rating I've given you in the 2nd question, given my shopping process has not yet been completed. Thanks

Website

2.5/5

17.02.2026Jennifer AndersonMy first irder was cancelled as they said they had stick that didnt exist. I've noe placed this order and gound it impossible to add my £5 off voucher so hanv't been able to use it

Website

4/5

17.02.2026Lisa BarryLittle hiccup, but mainly good online experience

1995/61184