Here To Help!

We hope you find the help you need, if not - get in touch!

Search our help pages below!

Overall

93%

of 1,323,671 customers are happy with our overall service experience

Easy Score

93%

of 1,323,671 customers said they had an easy experience

Recommend

93%

of 1,323,671 customers would recommend schuh to a friend

How was it for you?

We love hearing from you, and thought we'd let you all see the comments left for us by customers via our Feedback form.

LEAVE FEEDBACK

Website

5/5

29.11.2025Alice PascoaGood quality and price

Website

0/5

30.11.2025Maximilian Hello! I got the wrong size, EU46 instead of EU45. The most disappointing part is that the customer support isn’t connecting through the live chat, so there is no quick fix to this situation. I would like to get the support on this issue, and ultimately get the correct size delivered. Best, Max

Website

0/5

30.11.2025Sam CampbellAllow VPNs to be used, or at the very least warn people why buttons on the website don't work when clicked due to it. It shouldn't matter to you if a customer is using one.

3554/61445