Here To Help!

We hope you find the help you need, if not - get in touch!

Search our help pages below!

Overall

93%

of 1,330,155 customers are happy with our overall service experience

Easy Score

93%

of 1,330,155 customers said they had an easy experience

Recommend

93%

of 1,330,155 customers would recommend schuh to a friend

How was it for you?

We love hearing from you, and thought we'd let you all see the comments left for us by customers via our Feedback form.

LEAVE FEEDBACK

Website

2.5/5

01.11.2025Alison Folkson-DykeThe code I was sent to get loyalty code was rejected. Got another sent and this was rejected as well, but I purchased the items anyway as I wanted them. Just annoying and waste of time trying to get discount offered by firm and then not being able to get it

Website

3/5

01.11.2025Michelle HatchmanLogging in to my SCHUH CLUB was unnecessarily complicated. Why have such a long code??? What's up with the normal 6 digit code???? Ridiculous

Website

3/5

01.11.2025Lindy CampbellI find it super annoying when you have a banner over the shoes I’m looking at telling me how many people have the shoe in their basket and I can’t remove it to see the picture of the shoe. I just have to wait for it to go away. I don’t care how many people are looking at the same shoe, I just want to see the actual shoe. I would not shop with you for this reason. Why oh why is it necessary.

4563/61802