shoe care

We hope you love your new schuh purchase. If you’re unhappy with the goods for any reason, please return your item to us with your receipt. We’re happy to offer a refund on unused items returned within 365 days. If the item is faulty, please get in touch. As we do not offer a fitting service, please ensure your footwear is entirely suitable before use. This is in addition to, and does not affect your consumer rights. Full terms and conditions can be found on our terms and conditions page.

Items shipped and fulfilled by our Partners cannot be returned to our stores. For full information on how to return to schuh HQ, head to our returns page.

Items fulfilled by our Partner are shipped using Royal Mail and DPD. Delivery timescales can vary depending on delivery option, please note your delivery timescales at the checkout.

If you have any queries regarding ordering products or orders fulfilled by our Partner, feel free to contact us and we’ll be happy to assist.