We hope you love your new schuh purchase. If you’re unhappy with the goods for any reason, please return your item to us with your receipt. We’re happy to offer a refund or exchange on unused items returned within 365 days. If the item is faulty we’re happy to offer a refund or exchange where available. As we do not offer a fitting service please ensure your footwear is entirely suitable before use. This is in addition to, and does not affect your consumer rights. Full terms and conditions can be found on our terms and conditions page.
Items purchased can only be returned to a schuh store which accepts the currency used to purchase the items.
- Please Note: Due to hygiene reasons, we are unable to accept the return of socks when removed from their original packaging.
- Please Note: We are sorry to inform that schuh Giftcards are non refundable after they have been purchased.
Fill in the Returns Form that was enclosed with your order or enclose a note detailing your name, address, contact number and reason for return. Package the shoes carefully in their original box & a secure outer wrapper where possible, and send them back clearly addressed to:
Schuh Returns
Unit 613 Kilshane Avenue
Northwest Business Park
Ballycoolin
Ireland
D15 VW1X
We recommend you use some form of registered post in case you need to track your parcel. We will email you to let you know that your return has been processed within 3 working days of receiving it through the post.
If you need any further help, contact our Customer Experience Team.
Common Questions
As the stock in our ‘Ex-Display’ section are one-off pairs, we’re unable to offer an exchange, change the size, colour or style of items ordered from here. Due to the nature of the product, we’re unable to accept returns back in to our stores for these items. Please use one of our postal returns options listed above to return this for a refund.
Items purchased on our UK site can only be returned to a UK schuh store. To do so, take along:
- Your confirmation email
- The credit/debit card used to pay for the order (if applicable)
- Your returns form
Check our Store Info page for store locations and opening times.
We kindly ask you to wait 2 weeks before contacting us regarding your return, once processed we will send you an email confirmation to advise this has been processed.
If for any reason your item breaks, please take the item and your proof of purchase to your closest schuh store for an inspection. If during the inspection a manufacturing defect is detected, a refund or replacement will be offered. If you are not able to take this to your closest schuh store, you can use one of the returns options listed above to send the item back to our Head Office for the inspection to be completed. Please include a note within your returns package including your full name, address, copy of your proof of purchase and your contact details.
Fill in the Returns Form that was enclosed with your order or enclose a note detailing your name, address, contact number and reason for return. Package the shoes carefully in their original box & a secure outer wrapper where possible, and send them back clearly addressed to:
Schuh Returns
Unit 613 Kilshane Avenue
Northwest Business Park
Ballycoolin
Ireland
D15 VW1X
We recommend you use some form of registered post in case you need to track your parcel. We will email you to let you know that your return has been processed within 3 working days of receiving it through the post.
If you need any further help, contact our Customer Experience Team.
