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Overall

93%

of 1,318,744 customers are happy with our overall service experience

Easy Score

93%

of 1,318,744 customers said they had an easy experience

Recommend

93%

of 1,318,744 customers would recommend schuh to a friend

How was it for you?

We love hearing from you, and thought we'd let you all see the comments left for us by customers via our Feedback form.

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Website

4/5

29.01.2026Siema Tajwanted to send as a gift, couldnt see how to change the name, and would be nice to add a gift note

Website

2.5/5

29.01.2026derrick coughlan kept having difficulty when trying to pay kept showing a problem and automatically emptying my basket

Website

1.5/5

29.01.2026Hannah CollisonI asked for an exchange, not a refund, but a refund has been issued. I’m a bit annoyed! Now I have to pay postage for the item I wanted in exchange. A poor customer experience. In fact, I might not buy the silver shoes from you now.

2187/61210