Here To Help!
Contact Us
If you have any questions, check our FAQ's for the answer. If our FAQ's can't answer it for you, we'll be glad to answer you in person!
We look forward to hearing from you!
Social
Drop us a tweet or hop on to our facebook page and get in touch. One of our Customer Experience Team will get back to you as quick as they can.
Live Help
The easiest and quickest way to get in touch with us is to use our Live Help service. Simply click on the Live Help tab at the bottom of the page and we'll connect you to a member of our friendly team straight away. Our Live Help opening hours are:
- Monday - Friday: 0900 - 2000
- Saturday: 1000 - 1700
- Sunday: 1100 - 1700
Call Us
Prefer to call us? Customers can call our local-rate number +44 1506 468733. Our team are here to help throughout the week. Our opening hours are:
- Monday - Friday: 0900 - 2000
- Saturday: 1000 - 1700
- Sunday: 1100 - 1700
*All of our incoming and outgoing calls are recorded for training and quality purposes.
** When calling our stores, in certain circumstances your call may be recorded for training and quality purposes.
If your query is for any department other than the Customer Experience Team at schuh, please call +44 1506 460 250.
Email Us
If you require some assistance from us, feel free to email us at [email protected] and we will respond as soon as we can!
Write To Us
If you'd like to write to us, drop us a line at the following address:
schuh Customer Experience Team
schuh Ltd
1 Neilson Square
Deans Industrial Estate
Livingston
EH54 8RQ
Schuh registered office:
schuh Limited, 1 Neilson Square, Deans Industrial Estate, Livingston, EH54 8RQ, Scotland, UK
Tel: 01506460250
Registered in Scotland No. 125327
Complaints
We aim to provide you with the best service possible at all times but sometimes things can go wrong along the way. If you are unhappy with the service you have received, please email us at [email protected] and a member of our complaints team will be in touch.
In the unlikely event that our Complaints Team are unable to resolve your complaint through our complaints handling procedure, the EU commission provides an online dispute resolution platform ("ODR Platform") for disputes regarding items bought online. You can find the ODR platform at http://ec.europa.eu/consumers/odr/.