05.08.2026CaroleOrdered 2 pairs of boots in the sale section. The first pair: the boxing boots arrived within 2 or 3 days, all good, boot were in their box with the paper stuffed inside, visibly brand new.
However, the second pair, stilleto boots, arrived only today. The box ripped and flattened and unfortunately the boots look like they were returned by a customer after having been at least tried on and at worst worn once as the sole is dirty. The paper that should have been stuffed inside the boots and even the reinforced cardboard usually placed in the toe area was not present at all. This is very disappointing to be sent 'used' or tried on boots that the returned team at Schuh visibly don't check and put back in decent order before sending on to the next customer who is expecting brand new and certainly not visibly used items.
Not happy about this.
196/61056
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