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Overall

93%

of 1,320,051 customers are happy with our overall service experience

Easy Score

93%

of 1,320,051 customers said they had an easy experience

Recommend

93%

of 1,320,051 customers would recommend schuh to a friend

How was it for you?

We love hearing from you, and thought we'd let you all see the comments left for us by customers via our Feedback form.

LEAVE FEEDBACK

Website

2.5/5

07.01.2026ZoeInstead of absorbing return costs as a big company, Schuh puts the responsibility onto the customer and then dares to talk about the environment.

Website

1/5

07.01.2026George Hannah £3.99 to return something that didn’t fit. Terrible.

Website

1.5/5

07.01.2026Aylene HollilandThere were problems finding order in store, even though I had the text confirmation the day before. Also disappointed to see that I’m being charged for the return I didn’t feel aware of this during the returns process.

2498/61280