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Overall

93%

of 1,331,634 customers are happy with our overall service experience

Easy Score

93%

of 1,331,634 customers said they had an easy experience

Recommend

93%

of 1,331,634 customers would recommend schuh to a friend

How was it for you?

We love hearing from you, and thought we'd let you all see the comments left for us by customers via our Feedback form.

LEAVE FEEDBACK

Website

2/5

26.09.2025Leia Rafferty-floydWouldn’t let me choose a Northern Ireland address for next day delivery

Website

0.5/5

26.09.2025Sarah Slack It looks like my discounts haven’t been applied at checkout

Website

1/5

26.09.2025Colin Horethe web site is useless. I tried to put a loyalty code in but was presented with 4 options, I had no idea it was the giftcard option and used the promo code option which didn't work. Ended up having to chat online. I also had to input my delivery address in several times as there was no option to use existing address. what should have been a painless short operation took over an hour due to the website. to compare, I have just ordered 2 items from M&S online, total time took less than 10 minutes.

5201/61891