Here To Help!

We hope you find the help you need, if not - get in touch!

Search our help pages below!

Overall

93%

of 1,324,660 customers are happy with our overall service experience

Easy Score

93%

of 1,324,660 customers said they had an easy experience

Recommend

93%

of 1,324,660 customers would recommend schuh to a friend

How was it for you?

We love hearing from you, and thought we'd let you all see the comments left for us by customers via our Feedback form.

LEAVE FEEDBACK

Website

1.5/5

25.09.2026Susan Mayoui tried to contact you online to ask if you offererd any help to people with odd size shoes as i have to purchase twon pairs every time

Website

0.5/5

25.09.2026RubyAsked for a replacement as my bag had scratches all over from lack of care in packaging and transit. They refused my request as they were sold out… (they weren’t) and haven’t replied to my message since. AWFUL

Website

1/5

25.09.2026NinaI ordered a e gift card and expected in my inbox and nothing and when I looked at my recent orders it said awaiting allocation. Not what I wanted at all I just wanted an e gift card sent to my email

92/61498